TY  - BOOK
AU  - Mayo-Smith, Debbie,
AU  - Brooks, Ian
TI  - 101 quick tips: create a great customer experience : build loyalty, increase profits! 
SN  - 9780143008873
AV  - HF5415.5 .M39 2008
U1  - 658.812 22
PY  - 2008///
CY  - North Shore, N.Z.
PB  - Penguin
KW  - Customer relations
KW  - Management
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer loyalty
N1  - People -- Processes -- Policies -- Strategy -- Adding value -- Telephone -- Communication -- Enter your customer's world
N2  - "Do you want more sales, referrals and repeat business? Then you need this book! Whether you're self-employed; own or run a business in the trades, retail, services, or financial sector; manufacture products or grow produce; rely on tourism, foot traffic or subscribers for sales - you have customers"--Back cover
ER  -