| 000 | 01848cam a2200409 a 4500 | ||
|---|---|---|---|
| 001 | ocn221647485 | ||
| 003 | OCoLC | ||
| 005 | 20180419140540.0 | ||
| 008 | 080409s2008 nz 000 0 eng | ||
| 020 |
_a9780143008873 _q(pbk.) |
||
| 020 |
_a0143008870 _q(pbk.) |
||
| 029 | 0 |
_aNLNZL _b9912885053502836 |
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| 029 | 1 |
_aNZ1 _b11665202 |
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| 029 | 1 |
_aNZ1 _b1288505 |
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| 035 |
_a(OCoLC)221647485 _z(OCoLC)276819769 _z(OCoLC)946168129 |
||
| 040 |
_aNZ1 _beng _cNZ1 _dNKAIP _dAU@ _dZQP _dBTCTA _dBDX _dOCLCF _dNZRPM _dYDXCP _dNZAUC _dUV1 _dNGRPY _dOCLCO _dOCLCQ |
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| 042 | _anznb | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.M39 2008 |
| 082 | 0 | 4 |
_a658.812 _222 |
| 100 |
_aMayo-Smith, Debbie, _d1956- _938518 |
||
| 245 | 1 | 0 |
_a101 quick tips : _bcreate a great customer experience : build loyalty, increase profits! / _cby Debbie Mayo-Smith and Ian Brooks. |
| 246 | 3 | _aOne hundred and one quick tips | |
| 246 | 3 | 0 | _aCreate a great customer experience |
| 260 |
_aNorth Shore, N.Z. : _bPenguin, _c2008. |
||
| 300 |
_a126 pages ; _c17 cm |
||
| 505 | 0 | _aPeople -- Processes -- Policies -- Strategy -- Adding value -- Telephone -- Communication -- Enter your customer's world. | |
| 520 | 3 | _a"Do you want more sales, referrals and repeat business? Then you need this book! Whether you're self-employed; own or run a business in the trades, retail, services, or financial sector; manufacture products or grow produce; rely on tourism, foot traffic or subscribers for sales - you have customers"--Back cover. | |
| 650 | 0 |
_aCustomer relations _938509 _xManagement. |
|
| 650 | 0 |
_aCustomer services. _938508 |
|
| 650 | 0 |
_aConsumer satisfaction. _938519 |
|
| 650 | 0 |
_aCustomer loyalty. _938520 |
|
| 700 |
_aBrooks, Ian _q(Ian Royston) _938521 |
||
| 942 |
_2ddc _cNONFIC |
||
| 948 | _hHELD BY NZWMT - 45 OTHER HOLDINGS | ||
| 999 |
_c16322 _d16322 |
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