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101 quick tips : create a great customer experience : build loyalty, increase profits! /

Mayo-Smith, Debbie, 1956-

101 quick tips : create a great customer experience : build loyalty, increase profits! / One hundred and one quick tips Create a great customer experience by Debbie Mayo-Smith and Ian Brooks. - North Shore, N.Z. : Penguin, 2008. - 126 pages ; 17 cm

People -- Processes -- Policies -- Strategy -- Adding value -- Telephone -- Communication -- Enter your customer's world.

"Do you want more sales, referrals and repeat business? Then you need this book! Whether you're self-employed; own or run a business in the trades, retail, services, or financial sector; manufacture products or grow produce; rely on tourism, foot traffic or subscribers for sales - you have customers"--Back cover.

ISBN: 9780143008873 0143008870

Subjects--Topical Terms:
Customer relations--Management.
Customer services.
Consumer satisfaction.
Customer loyalty.

LC Class. No.: HF5415.5 / .M39 2008

Dewey Class. No.: 658.812

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