Untitled 1

101 quick tips : (Record no. 16322)

MARC details
000 -LEADER
fixed length control field 01848cam a2200409 a 4500
001 - CONTROL NUMBER
control field ocn221647485
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180419140540.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 080409s2008 nz 000 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780143008873
Qualifying information (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0143008870
Qualifying information (pbk.)
029 0# - (OCLC)
OCLC library identifier NLNZL
System control number 9912885053502836
029 1# - (OCLC)
OCLC library identifier AU@
System control number 000043195193
029 1# - (OCLC)
OCLC library identifier AU@
System control number 000046817684
029 1# - (OCLC)
OCLC library identifier NZ1
System control number 11665202
029 1# - (OCLC)
OCLC library identifier NZ1
System control number 1288505
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)221647485
Canceled/invalid control number (OCoLC)276819769
-- (OCoLC)946168129
040 ## - CATALOGING SOURCE
Original cataloging agency NZ1
Language of cataloging eng
Transcribing agency NZ1
Modifying agency NKAIP
-- AU@
-- ZQP
-- BTCTA
-- BDX
-- OCLCF
-- NZRPM
-- YDXCP
-- NZAUC
-- UV1
-- NGRPY
-- OCLCO
-- OCLCQ
042 ## - AUTHENTICATION CODE
Authentication code nznb
050 14 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .M39 2008
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Mayo-Smith, Debbie,
Dates associated with a name 1956-
9 (RLIN) 38518
245 10 - TITLE STATEMENT
Title 101 quick tips :
Remainder of title create a great customer experience : build loyalty, increase profits! /
Statement of responsibility, etc by Debbie Mayo-Smith and Ian Brooks.
246 3# - VARYING FORM OF TITLE
Title proper/short title One hundred and one quick tips
246 30 - VARYING FORM OF TITLE
Title proper/short title Create a great customer experience
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc North Shore, N.Z. :
Name of publisher, distributor, etc Penguin,
Date of publication, distribution, etc 2008.
300 ## - PHYSICAL DESCRIPTION
Extent 126 pages ;
Dimensions 17 cm
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note People -- Processes -- Policies -- Strategy -- Adding value -- Telephone -- Communication -- Enter your customer's world.
520 3# - SUMMARY, ETC.
Summary, etc "Do you want more sales, referrals and repeat business? Then you need this book! Whether you're self-employed; own or run a business in the trades, retail, services, or financial sector; manufacture products or grow produce; rely on tourism, foot traffic or subscribers for sales - you have customers"--Back cover.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
9 (RLIN) 38509
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 38508
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction.
9 (RLIN) 38519
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer loyalty.
9 (RLIN) 38520
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Brooks, Ian
Fuller form of name (Ian Royston)
9 (RLIN) 38521
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Non-Fiction
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
h (OCLC) HELD BY NZWMT - 45 OTHER HOLDINGS
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Renewals Full call number Barcode Date last seen Date checked out Cost, replacement price Price effective from Koha item type Public note
    Dewey Decimal Classification   Not For Loan Non Fiction Waimate Waimate Event Centre - Long term storage 14/04/2008 CLBS Canterbury Library Book Supplies 25.00 12 658.812 A00482852 03/06/2020 27/02/2020 25.00 14/04/2008 Non-Fiction Not for loan
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